Purpose-Built for Public Sector
Text Reload's government solutions are designed specifically for New Zealand public sector institutions. Our platform helps government agencies improve citizen engagement, streamline communications, and enhance service delivery through intelligent SMS automation.
Proudly Kiwi, Digitally Forward
As a New Zealand-born company, Text Reload is committed to advancing Aotearoa's digital transformation journey. We believe in building a digitally empowered New Zealand where technology enhances public services and connects communities.
Our local expertise means we understand the unique challenges and opportunities of the New Zealand public sector. By choosing Text Reload, you're partnering with a homegrown solution that's invested in our nation's digital future and economic growth.
100% Kiwi-Owned SMS Gateway
Unlike international providers, our SMS gateway is proudly owned and operated by Kiwis. This means you're working with a team that understands New Zealand's unique requirements and is committed to local service excellence. When you choose Text Reload, you're supporting local technology innovation and keeping your business with trusted Kiwi hands who are directly accountable to you.
Dedicated Infrastructure
Isolated environment with dedicated resources, ensuring your data never shares infrastructure with commercial clients.
Dedicated Client Manager
A single point of contact for all your needs, ensuring consistent support and understanding of your specific requirements.
Priority Support
24/7 priority support with guaranteed response times for critical issues, ensuring your communications are never disrupted.
Compliance Documentation
Comprehensive documentation on security, data handling, and compliance with New Zealand government standards.
Special Bulk Rates
Preferential pricing for government institutions with high-volume SMS requirements, optimizing your communication budget.
In-House Training
Comprehensive on-site training for your team in New Zealand, ensuring maximum adoption and utilization.
Complete Data Transparency
New Zealand Compliant Data Residency
All your data is stored in compliance with New Zealand data sovereignty requirements and privacy regulations. We provide complete documentation on our data storage practices, including data center specifications, security certifications, and compliance with New Zealand standards.
Security & Compliance
Our government solutions adhere to the highest security standards, including the New Zealand Information Security Manual (NZISM) and the Protective Security Requirements (PSR). We provide detailed documentation on our security practices, regular penetration testing, and compliance certifications.
Aligned with Cloud First Policy
Supporting New Zealand's Cloud First Strategy
Text Reload's government solutions align perfectly with New Zealand's Cloud First policy, which requires government organizations to adopt public cloud services in preference to traditional ICT systems. Our platform helps agencies meet this requirement while ensuring all necessary risk assessments and compliance measures are in place.
Risk Assessment Support
We provide comprehensive documentation to support your organization's required risk assessment process for cloud adoption. Our team works closely with your IT department to ensure our solution meets all requirements outlined by the Government Chief Digital Officer (GCDO), including data classification, security controls, and compliance with New Zealand standards.
Seamless Integration
Integration with Existing Systems
Our dedicated integration team works directly with your IT department to connect Text Reload with your existing systems, including case management, citizen databases, and other government platforms. We ensure a smooth implementation with minimal disruption to your operations.
Comprehensive API
Access our fully documented API to build custom integrations and workflows specific to your department's needs. Our development team provides technical support throughout the integration process, ensuring your systems work seamlessly with Text Reload.
Government Use Cases
Text Reload helps New Zealand government agencies improve citizen engagement and service delivery across multiple departments:
Healthcare Services
Appointment reminders, vaccination schedules, health check notifications, and prescription alerts to improve public health outcomes and reduce missed appointments.
Local Councils
Rate payment reminders, community event notifications, service disruption alerts, and resource consent updates to keep citizens informed and engaged.
Emergency Services
Emergency alerts, weather warnings, evacuation notices, and safety instructions during natural disasters or public emergencies.
Social Services
Benefit payment notifications, appointment reminders, case updates, and service availability alerts to support vulnerable citizens.
Ready to transform your citizen communications?
Contact our government solutions team to discuss your specific requirements and arrange a demonstration.
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