Privacy Policy

TEXTRELOAD LIMITED ("we," "us," or "our") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our SMS notification services ("Services").

1. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Services: Using your information to send SMS notifications, manage your account, and improve our Services.
• To Ensure Compliance: Ensuring that communications comply with relevant laws and regulations, including the Unsolicited Electronic Messages Act 2007 (UEMA).
• For Customer Support: Providing customer support and responding to your inquiries.

2. How We Collect Information

We collect information in the following ways:

• Directly from You: When you register for our Services, update your account information, or communicate with us.
• Through Xero Integration: When you authorise us to access your Xero account, we collect information necessary to provide our Services. For more information on Xero's privacy practices, please visit Xero Privacy Policy.
• Through OpenAI Integration: When we categorise invoices and optimise message content using OpenAI's technology. We only send anonymised data necessary for these operations. For more information on OpenAI's privacy practices, please visit OpenAI Privacy Policy.

3. Data Security

We implement a variety of security measures to protect your information, including:

• Data Encryption: Encrypting data in transit and at rest to protect your information from unauthorised access.
• Access Controls: Limiting access to your information to authorised personnel only.

4. Disclosure of Your Information

We may disclose your information in the following circumstances:

• With Your Consent: When you have given us explicit consent to share your information.
• To Service Providers: Sharing with third-party service providers who perform services on our behalf, such as OpenAI and Modica Group. These providers are contractually obligated to protect your information.
• For Legal Reasons: When required by law or to respond to legal processes.

5. Information We Collect

We may collect the following types of information:

• Personal Information: Names, email addresses, phone numbers, and other contact details of you and your clients.
• Financial Information: Invoice amounts, dates, and other financial details obtained through your Xero account.
• Usage Information: Information about your interactions with our Services, including system logs and usage statistics.

6. Your Data Protection Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information under certain circumstances.
• Objection: Object to the processing of your personal information under certain conditions.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.